Office Policies

FamilyCare of Kent, Washington is a family medical practice operated by family nurse practitioners. Our primary goal is to provide you and your family with the best possible health care. In order to streamline your care and make our services accessible to you in a timely fashion, our office policies are outlined below.

Office Appointments

We set aside time every day for same-day sick appointments or urgent health complaints so that you can be seen as quickly as possible if needed.

If you think you or your child needs to be seen today, please call our office as early as possible to get an appointment. We will do our best to schedule a same-day appointment or see you within 24 hours. If you call by 10 am, we can normally see you the same day.

Cancellations

So that others can have appointments available for illnesses and other concerns, we request a minimum of 24 hours' notice for cancellations or rescheduling of appointments.

We understand unusual emergencies may arise and ask you to notify the office as soon as possible in these cases. We are happy to reschedule your appointment when a conflict occurs.

If you continually fail to attend a scheduled appointment and do not give us prior notification, you may be assessed a fee of $75 and/or be dismissed from care at this clinic. New patients to the practice who fail to keep their scheduled appointment will not be rescheduled. 

Prescription Medication Refills

Both our office and the local pharmacies request two (2) working days' notice for routine refills of prescription medications. We will not refill medications after hours or on weekends and holidays. Please have your pharmacist fax the office for a refill before you run out.

Note: Medications often run out of refills when you are due to come back for a recheck or annual examination. If this is the case, please schedule an appointment.

After Hours Care

Nurse advice lines are generally available 24 hours a day and are staffed by registered nurses who can answer many of your questions. If your insurance is listed below please give the nurse line a call first.

                      English                  Spanish

Molina  888.275.8750     866.648.3537

Regence 800.267.6729   

If the nurse line cannot assist you, there is an on-call nurse practitioner available for urgent medical problems. We are unable to refill medications after hours or on weekends and holidays. The phone number for after-hours urgent medical concerns is (425) 251-3462. If you have a non-urgent problem or business concern, please call us at (253) 859-2273 and you will be able to leave a message for our staff.

Hospital Care

The nurse practitioners at FamilyCare of Kent have a contract with the South Sound Inpatient Physicians Program at Valley Medical Center to admit our adult patients, and with the Swedish Hospitalists to admit our pediatric patients.

If you think you are going to need hospital care, call us or go to the Valley Medical Center emergency room and tell them that you are one of our patients. Please note that if you use other local hospitals we may not be able to coordinate your care as easily.

Referrals

We provide care to adults of all ages and children of all ages (0-100 years). We welcome your referrals of friends and co-workers to our practice. A referral is the sincerest form of thanks.

Specialist Care

The nurse practitioners at FamilyCare of Kent are committed to providing you with excellent care, and to do this you may require the attention of a specialist. We have an extensive referral network and can assist with the selection of qualified specialists. Talk to your nurse practitioner if you think you need to see a specialist.

X-rays

We have a referral network to obtain same-day X-rays when needed. We can also arrange ultrasounds, mammograms, CT scans, and MRI scans both urgently and on an as-needed basis.

Medical Records

If you are changing health care providers or moving, please give our office staff at least two (2) weeks' notice to obtain a copy of your medical record. In certain cases, there may be a charge for this service.

Payment Options

We accept cash, Visa, MasterCard, and Discover. We do not accept personal checks. Insurance deductibles, co-insurance, and co-pays are due at each visit.

If you do not have insurance, we require full payment at each visit. Unpaid balances are due within 30 days. Any portion of your treatments not covered by your insurance becomes your responsibility, and payment is due within 30 days. Interest may be charged at a rate of 1% per month (12% annually) for unpaid balances over 30 days old.

Financial Policy

As a courtesy to you, we will bill your insurance company. Please provide us with your insurance card and any additional information we will need. Although we verify your insurance as a courtesy, it is ultimately a patient’s responsibility to understand his/her health coverage.

If you have any billing or insurance questions, please do not hesitate to call our business office. If you have any financial problems, please communicate with the business office as soon as possible so that we may work out a mutually beneficial payment plan and not jeopardize your credit.

Please be aware that you will remain financially responsible for services rendered. In the event your account becomes delinquent and is therefore in default of payment, the patient, legal guardian, or admitting parent will be responsible for the principal amount owing and all reasonable costs associated with the collection of this debt, including but not limited to, collection service fees, attorney’s fees, and all court costs and additional legal fees associated with the recovery of this debt. The outstanding balance would need to be resolved before health care could be provided again.

Non-Discrimination

Admission to our clinic is non-discriminatory for services rendered, regardless of race, color, national origin, disability, or age. All clients who come to our clinic for services are protected against discrimination assured by Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975.

Lab & Diagnostic Study Results

You should receive notification of the results of all diagnostic testing within two (2) weeks. If not, it is your responsibility to contact our office so we can provide you with the results. We have no other way of knowing that you did not receive your results.

Thank you for taking the time to review our office policies. If you have any questions or concerns, please do not hesitate to talk to the office manager. Please keep a copy of this office summary for future reference. These policies are subject to change without notice.